municipalities encourage Nightclub Tour Operators to follow a Code of
Conduct. The Code of Conduct promotes safety, a good and reliable service,
and state laws and regulations.
Understanding the Liquor Licensing, responsible drinking and relevant
It is an offence for tour operators to offer or provide alcohol without
a licence issued in accordance with the Liquor Licensing Act. Anyone who breaches
this act can be prosecuted.
The tour host should understand and at all times promote responsible drinking
and the need for ‘moderation’.
It is the responsibility of the tour host to inform all guest that it
is an offence in some states to drink alcohol or hold an open alcoholic
drink in public places within the City. (please check with your individual
Planning tours in advance with venues
The Tour operators should always plan in advance by booking with
venues prior to the tour date. The venue will be much better able to welcome
the tour group if door staff are aware of the number of people in the
group, the type of group ie. hen’s or buck’s night, the expected
time of arrival and the host’s name and contact number.
Knowing and advising of venue entry requirements – identification
and dress code
Tour operators are responsible for advising potential clients that photo
ID and appropriate dress standards are a requirement of entry to all licensed
venues. Please check acceptable forms of photo ID in your state.
Dealing with inappropriate behaviour by multiple individuals and
an entire tour group
the tour host observes that the behaviour of the entire group becomes
inappropriate either inside or while waiting to enter a venue, they should
immediately inform the venue’s door/security staff. Again, this
will enable the venue staff to assist and if necessary to move the group
along to another venue or to stop the tour altogether and return to the
agreed ending point if this is safe to do so. In extreme situations, it
may be necessary to contact police via the 000 emergency number.
Dealing with inappropriate behaviour by an individual within a tour group
If the tour host becomes concerned about the behaviour of an individual member of the group while inside or while waiting to enter a venue, they should immediately inform the venue’s door/security staff. The venue staff can then assist and if necessary, respond to the situation according to the law and the conditions of entry of the venue. It may be necessary to escort the individual from the club and request that they wait in the bus or offer to call them a taxi. In extreme situations, it may be necessary to contact police via the 000 emergency number.
traffic regulation to help keep your group and other road users safe
bus drivers should never double park outside a venue as this can cause
traffic flow problems and can place passengers at risk when boarding and
alighting the bus. Instead, operators should plan to use a nearby legal
parking bay and tour hosts should inform all passengers that this is the
agreed pick-up point before the group departs the bus at each venue.
Promising only what the tour company can deliver
It is vital to ensure all potential clients are aware of exactly what
the tour company can offer on the night as well as the limitations and
uncontrollable factors on the night. For example, reinforce that entry
to all clubs will rely on members of the group complying with dress codes
and liquor licensing laws about intoxication and the provision of photo
ID. If a club will not guarantee entry to the group, even if all the above
criteria have been met, it is the responsibility of the tour operator
to inform the potential client to avoid disappointment and minimise the
likelihood of conflict during the tour.
Training the tour operator to keep control of the tour group
The tour host or comedian leading the group should be trained to maintain
control of the tour group even if the group become intoxicated and difficult
to direct. The host should always precede the group to the entry of the
venue to organise the most convenient location for the group to queue
and then assist the door staff to usher the group into the venue efficiently.
This helps to avoid the group becoming fragmented, minimise disturbance
to other patrons and helps ensure the area surrounding the entry/exit
is not congested.
Providing signage and name tags to identify tour operators and
hosts to venues
All tour operators should ensure that staff and company busses are readily
identifiable by placing visible signage on all busses and providing name
badges for all tour hosts. This helps the nightclub industry build relationships
and work more closely with tour operators to ensure smooth, friendly and
well-organised tours. Tour operators should also clearly display the magnetic
adhesive sticker reinforcing the responsibilities of passengers, facing
internally and externally.